Privacy Policy

Who controls your data

Your personal data is controlled by the company that operates this store:

CHONG QING YUE HAN FENG SHANG MAO YOU XIAN GONG SI
No. 25-11-004650
04100 Chongqing City

Contact for privacy questions: Support@zenoclimat.de.

What we collect

We collect the information you give us to process an order — your name, delivery and billing address, email, phone number and order details — and basic technical data (such as your device and the pages you view) needed to run the website securely.

Why we use it

We use your data only to process and deliver your orders, provide customer support, prevent fraud, and meet our legal and accounting obligations. Card details are handled by our payment providers — we never see or store your full card number.

Sharing

We share data only with the service providers needed to fulfil your order (for example our payment processor and delivery carriers) and where required by law. We do not sell your personal data.

Retention

We keep order and invoice records for as long as applicable law requires, then delete or anonymise them.

Your rights

You may ask us for a copy of your data, or ask us to correct or delete it, by emailing Support@zenoclimat.de. We respond within a reasonable time and in line with the data-protection laws that apply to you.

Cookies

We use cookies that are necessary for the store to work (such as your cart) and, where required, ask for your consent to any optional analytics cookies.